TGW Travel Group FAQs
Our TGW Travel Group FAQs section is designed to answer all of the questions most frequently asked by our clients. If you have any questions that are not answered below, please give us a call at 786-522-3667 or fill in our contact us form.
Is my travel investment safe with TGW?
The first thing you should know about TGW Travel is that we have been in business since 2004 (yes, over 20 years!!!). We are accredited by IATAN. We are also licensed and bonded by the State of Florida where we are based to sell travel.
What’s with your company NAME?
We named our company “TGW” in the spirit of fun. We at TGW believe that everyone, regardless of age, would like to “Go Wild” and have fun! Whether that means partying on the streets of Rio de Janeiro for Carnival, Running with the Bulls in Pamplona, or seeing a lively Tango or Samba Show, is purely up to the traveler. Our packages, tours and activities can always be customized, toned up/or down and accommodate ANY traveller of ANY AGE!
Who Travels With TGW? Is this for Me?
Typically professionals between 25 and 50 travel with TGW both male and female. Some destinations are more popular with guys and others with our female travelers. Whether you are 18 or 80 (we have had travelers up to 90 years old!) we can find a right package for you! TGW is really for everyone, both for the young and the “young at heart” and we can tone up/or down the level and amount of partying in any package (or eliminate it entirely and provide you a seamless hassle free PRIVATE package with no nightlife activities) if need be.
What do the packages include?
Most of our packages include Accommodation, Airport Transfers, Must-See Tours, & our SIGNATURE Nightlife/Party Services (where available), which will be customized for the client or optional. Our nightlife services are included in Rio de Janeiro, Cartagena, Medellin & Ibiza.
Can I customize my package?
Yes, you can totally customize your package to include additional nights, a specific hotel you want, additional cities, adding more or less tours, not include nightlife, etc. As far as our services like tours and nightlife services, we typically do not sell these on their own and must be bundled in with accommodation although in rare exceptions/circumstances where we can do so, subject to approval by management. We find it a better value for our clients to purchase the entire package.
What does the Nightlife Service include?
For most destinations, the Nightlife Service includes: Local VIP Host , Cover Charges, Transportation to the clubs, & Front of Line Privileges, VIP Area Access & Tables (where applicable), & Optional Bottle Service. In Ibiza, this service is Optional and we include only club entry with our standard Ibiza Packages.
Can I purchase a package if I live somewhere other than the United States?
Yes. Our clients are from all over the world and we can sell a travel package to anyone worldwide. Additionally, we can also provide airfare from any city in the world.
Are there set departure dates or can I just pick my dates?
For our “Special Events Packages”, there will be set departure dates. For our “Destination Packages”, you can pick any dates you would like, provided that destination is not seasonal (winter in Ibiza for example.)
Can I customize my trip to include additional cities or destinations?
Absolutely. We can customize your package and add as many destinations/cities and add ons you would like. (Adding a Machu Pichu extension to a Colombia trip for example or an Egypt or Turkey extension to a Greek Island trip, or adding the Amazon or other cities to a Rio trip are just a few examples.)
Do you accommodate single travelers?
Absolutely! Many singles travel with TGW in order to join groups of fun like minded travellers and have a great time. For single travelers, we recommend our Special Event trips because of the large number of single travellers in these groups. If you can’t make it for a special event, just let us know the dates that you want to travel and we’ll try to accommodate you with a group that is already traveling. Additionally, TGW can help you find a roommate in order to pay the “double” price on any trip and avoid a single supplement.
Do you provide people with roommates?
For some of our Special Event Packages, we can provide people with roommate options. Those are more of group trips so we do get a lot of roommate requests.
Do you accommodate couples?
OF COURSE!!! We have tons of couples that travel with us all the time. We can provide you from a romantic, honeymoon getaway to a fun, crazy trip with your loved one.
Do you offer group or other discounts?
Yes, we do. We offer group discounts and special payment plans for groups of 10 or more people as well as discounts for active military personnel and repeat TGW Guests.
Why is the price different from the price on the website?
All prices on our site are starting prices without airfare based on Double or Triple Occupancy. Prices are variable due to the different seasons, number of days traveled, chosen accommodation, etc. The package pricing on our site is based on our standard package & budget accommodation.
What payment options do you accept?
We accept credit/debit cards, wire transfers, money orders & cashier’s checks. We do NOT accept personal checks.
How can I pay with a credit card?
Once everything is confirmed, we will send you a payment link and you can pay online. If you do not have access to the internet, you will need to fax/email a filled out Credit Card Authorization to our office.
Can someone else purchase my trip for me?
Yes, but that person needs to fill out & fax a Credit Card Authorization Form to our office along with a copy of an ID and the back/front of the credit card.
Do you offer payment plans?
Yes, but it depends on your package and when you book it.
What happens if I have to change my dates?
If you have to change your dates, let us know ASAP. For airlines, a change fee will be applied as well as any price difference in the new fare. The accommodation depends on availability, so if the hotel is still available there will not be a problem. If it isn’t, we will try to accommodate you at a hotel or apartment of the same value.
What if I need to cancel my trip?
If you need to cancel your trip, we need a written confirmation via email that you are cancelling your trip.
What are your cancellation/refund policies?
For our cancellation policies, please see our terms & conditions.
How can I protect myself if I need to cancel because of an emergency?
Travel Insurance!!! We urge everyone that books with us to purchase travel insurance. If you have to cancel for an emergency, most policies will refund you the total amount of your package. Click on the following link to check out the insurance we recommend: Add Travel Insurance
What travel documents do I need?
Everyone that travels outside the country needs a passport. If you do not have a passport, Check out this US Passport Info.
Other than a passport, what else do I need?
Some countries require travel visas as well as vaccines.. Check with your TGW Rep before booking to see exactly what you need.
Does TGW handle the visa or travel document process?
No, we will help you as much as possible in filling out the applications and answering any questions you may have but are not a visa processing company.
When do I receive my travel documents?
You will receive your travel vouchers and trip information about 2 weeks before your trip and once you have paid in full.
Can I purchase optional activities or extra services before the trip?
Yes, We highly recommend you purchase any extras before you commence your trip. Some activities and services sell out, so it’s better to have everything already planned before your trip.
What do I need to do when I’m ready to book?
When you are ready to book, we need for you to send us your exact name as it appears on your passport, your date of birth and the email of each person that is paying for his or her trip. Once availability is confirmed, you can make your payment.
If you did not see your question answered in the TGW Travel Group FAQS, please give us a call at 786-522-3667 or email us at helpdesk@toursgonewild.com
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